Refund policy

At Softouch Biz, we’re committed to providing our customers with quality products and a smooth shopping experience. Your satisfaction is important to us, and we’ve designed our return and refund process to be as transparent and customer-friendly as possible.

Our Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please email our customer support team at info@softouchbz.com. with your order details. Once your return is approved, we’ll provide: A return shipping label and step-by-step instructions on how and where to send your package.

Return Address:


Softouch Biz Returns Department
2714 Hollywell Court,
Bowie, Maryland 20721,
United States
Note: Items returned without first contacting us will not be accepted.
Need Help? Our support team is here to assist you with any return-related questions. Reach out to us anytime at info@softouchbz.com or call us at +1 240-708-1818.

Damaged or Incorrect Items

If your item arrives damaged, defective, or you received the wrong product, please inspect it immediately and contact us. We’ll evaluate the issue and make it right, whether by replacement or refund.

Items Not Eligible for Return

The following items are non-returnable:

  • Perishable goods (e.g., food, plants, flowers).
  • Custom or personalized items.
  • Personal care items (e.g., cosmetics, beauty products).
  • Hazardous materials or flammable liquids/gases.
  • Sale items or gift cards.

If you’re unsure whether your item qualifies for a return, please reach out before sending it back.

Exchanges

Want something different? The quickest way is to return the item you have and place a new order once your return is approved.

EU Customers – 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason, under EU consumer protection laws.

The returned item must be:

  • In its original condition (unworn, unused),
  • With original tags and packaging,
  • Accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the refund approval. If approved:

  • Refunds are issued to your original payment method.
  • It typically takes up to 10 business days to reflect in your account.
  • If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us.

Our Commitment to Transparency

Softouch Biz is a U.S.-based online fashion retailer dedicated to style, comfort, and quality. We stand by our products and our policies, and we believe in building trust through honest communication.

Verified Reviews & Customer Feedback

We welcome customer reviews and value your feedback to help others shop with confidence.

Secure Shopping Experience

Our website is SSL-certified, and we only work with trusted payment gateways to ensure your data remains safe.

If you have any questions about our return and refund policy, don’t hesitate to reach out to us at info@softouchbz.com.